Exclusive: Energy regulator did nothing about mountain of complaints until British Gas prepayment scandal was revealed
The UK’s biggest energy supplier also felt threat from Don’t Pay UK was ‘existential’, exclusive documents reveal
Watchdog found problems with the way 16 suppliers treated the public – three of them ‘severe’
No one ever won rights by asking nicely. But refusing to pay bills has risks that need to be mitigated
Exclusive: Energy bills are throwing low-income families into debt shows new data as the price cap rises to £3,549
